Companies in the Canadian marine & aviation industries rely on DSS Protection for high-quality safety equipment and asset protection.
DSS Protection sells specialized safety equipment for both marine vessels and aircraft, from life rafts to distress signals. If clients are looking to prevent—or mitigate—damage to marine environments, DSS Protection can also supply them with the equipment to do so.
The company began in 1988 as DSS Marine, working with fishing businesses in Nova Scotia. Since then, they have expanded to serve the aviation sector. Their four local stations—three in eastern Canada and one on the West Coast—are staffed with trained technicians who service the equipment they sell, in line with stringent industry standards.
DSS Protection believes in empowering its customers—and that means ensuring they have the knowledge, support, and training to use its sophisticated products correctly.
Because DSS Protection operates a station in Montréal, Québec, and serves clients throughout the province, French-language documentation is not just a customer service priority but also a regulatory requirement. The Charter of the French Language requires that companies doing business in Québec must provide product documentation in French.
Not only did DSS Protection require technical and engineering translations from English to French, but they also needed to localize the drawings and diagrams within each document.
The specialized nature of these documents meant that working with generalists would not be adequate. They needed to be handled by a team experienced in engineering document translation.
DSS Protection is always aware that lives depend on the quality of its work. That extends to the translated materials available to technicians and clients alike: accuracy is of the utmost importance.
Their team began to look for a trustworthy translation services provider with experience in engineering document translation. They sought a team that could handle large quantities of content and turn around documents within a relatively short timeline. After hearing about their technical translation needs, a colleague recommended that they contact Art One Translations.
Ultimately, they chose to partner with Art One Translations for their engineering document translation projects, emphasizing Art One’s excellent communication and transparent pricing.
“Art One is wonderful to work with — they provide professional products and a fast turnaround,” says Sacha Pilgrim, HSEQ Manager for DSS Protection.
Art One Translations has extensive experience in engineering document translation. They built a team of linguists who not only have an engineering or technical background but also reside in French Canada and are immersed in the target language on a day-to-day basis.
Not only does Art One Translations translate the engineering documents, but it also maintains translation memories, termbases, and glossaries specific to DSS Protection. Such expert terminology management ensures that content consistently uses the same terms from one project to the next.
A robust translation memory also means that translation rarely begins from scratch, allowing Art One Translations to meet tight timelines while remaining accurate and consistent.
Since 2014, Art One Translations has been DSS Protection’s go-to partner for technical translation for engineering projects and product documentation, as well as occasional marketing support in French-speaking Canada.
“Art One Translations consistently delivered within the agreed requirements. Great communication, professional services, and speedy output make them excellent partners,” Sasha explains.
Art One Translations routinely translates complex engineering documents such as technical manuals and specs, which are often received in non-editable PDF format. Not only do they translate the text into French, but their desktop publishing (DTP) team also renders all charts, graphs, and drawings in French.
This process entails extracting the text components from each image for translation, followed by post-translation DTP and image localization. Every element of the drawings, graphs, and charts is translated alongside the text. French-speaking technicians and clients have access to the same information displayed in the same way as English speakers.
Now, DSS Protection can offer its French-speaking clients the same level of comprehensive support that English-speaking clients receive, and their local technicians have access to translated material. Not only have they enhanced the customer experience, but they are also compliant with Québec legislation requiring French-language documentation for companies operating in the province.
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Relevant sectors:
Manufacturing · Industrial Safety · Engineering
Trust Art One Translations to deliver precise, multilingual documentation.